Citrix Systems Hiring: Tech Support Engineer @ Bangalore

Company        Citrix Systems
Website          www.citrix.com
Eligibility        Bachelors Degree
Experience     1 Year
Location         Bangalore
Citrix Systems
Job Role: Tech Support Engineer
Job Summary :
Primary Duties / Responsibilities:
The primary duties for this position include but are not limited to:
• Communicate with customers via telephone or written correspondence regarding technically complex problems identified in Citrix software products.
• Manage relationships with those customers until the issue is resolved.
• Write technical articles for the knowledge base.
• Work jointly with escalation level to identify customer issues.
• Participation in a 24×7 on call rotation is required.
Qualifications and Requirements:
A minimum of 1 year of Systems Administration experience in a Linux environment
• Solid knowledge of the latest Server, Storage & Networking technologies and communication Protocols
• Understanding of Linux/Unix (LVM, NFS, Open iSCSI, Iptables, Cron, ext3, boot process)
• Understanding of virtualization concepts (XenServer, KVM, VMware, VirtualBox)
• Experience with NAS/SAN technologies and protocols (iscsi, nfs, cifs)
• Various scripting languages (Shell, Python, Perl, etc.)
• Understanding of networking
• Cisco CCNA a plus
• IP addressing and subneting, NAT concept, VLANs, Routing and Switching fundamentals, The TCP/IP and OSI models, LAN/WAN technologies
• Basic knowledge of Windows Operating System
• A basic to intermediate understanding of Windows 2003/2008 server
Requirements (Education, Certification, Training, and Experience):
Position requires BS in Computer Science or at least one year support/system administrator experience with Linux.
Must also have at least 1-year experience in customer support or equivalent experience and have a positive customer service attitude. Must be willing to travel.
Technical Skills Requirements:
A candidate should have experience with the following concepts and/or technologies:
• Solid knowledge of the latest Server, Storage & Networking technologies and communication Protocols
• Understanding of Linux/Unix (LVM, NFS, Open iSCSI, Iptables, Cron, ext3, boot process)
• Understanding of networking (especially VLANs, basic to intermediate routing/switching)
• Basic to intermediate knowledge of Microsoft Windows.
• Experience with NAS/SAN technologies and protocols (iscsi, nfs, cifs)
• Understanding of virtualization concepts (XenServer, KVM, OpenStack, VirtualBox)

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