IBM India Walkin For Technical Voice Support – Any Graduate @ Bangalore

IBM India Walkin For Technical Voice Support – Any Graduate @ Bangalore

Location : Bengaluru/Bangalore
Experience : 0 – 5 Years
Education : UG – Any Graduate – Any Specialization, 
PG – Any Postgraduate – Any Specialization

Mandatory Skills:
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Browser Support – Internet Explorer
Strong computer skills required
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent oral and written communication skills.
Excellent customer service orientation
Neutral accent

Desired Skills:
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client – Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller

Fluency in Communications Skills (both spoken and written)/ soft skills

Documents to Bring:

All these documents are mandatory and you will not be able to take up the interview without these documents.)
-Hard copy of the interview invite (this email)
-Hard copy of the resume
-Photocopy of current organization offer letter
-Photocopy of previous organizations reliving letter
-Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
-Photocopy of latest 3 months pay slips
-One passport size Photograph
-Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
- All semesters / year mark sheets
-Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)

Walk in Date : 13,14 & 15 Mar 2013
Timings : 12pm – 3PM

Venue:

IBM India Pvt. Ltd,
D Block, EGL,
Koramangala Inner Ring Road,
Bangalore.

IBM Walkin For Technical Support Associate – Any Graduate @Bangalore

IBM Walkin For Technical Support Associate – Any Graduate @Bangalore

Location : Bengaluru/Bangalore
Experience : 0 – 5 Years
Education : UG – Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
DOCTORATE – Any Doctorate – Any Specialization, Doctorate Not Required

Number of positions: Open
CTC: Will be disclosed to the selected candidates by the manager

Experience: (6months – 4yrs in Tech Support Voice Process)

Desired Candidate Profile:IT Helpdesk – Technical Service representative (100% voice process)

Job  Description:

1. Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
2. Min 6 months of relevant experience in the mentioned skill areas
3. Remote Infrastructure support delivery
4. Perform problem cause analysis
5. Resolve routine customer problem
6. Ability to Identify Opportunity & Implement Process Improvements
7. Has technical experience and skills in the areas of problem determination, creativity and analysis.
8. Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:

1. Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
2. Browser Support – Internet Explorer
3. Strong computer skills required for initial call handling
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills.
6. Excellent customer service orientation
7. Neutral accent

Desired Skills:

1. Ability to identify basic hardware parts and aware of basic hardware concepts
2. User level familiarity with at least one e-mail client – Outlook, Notes etc..
3. Skilled in commercially standard software applications and major desktop operating systems.
4. Awareness of basic networking concepts and technologies.
5. Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility:

1. Any Graduate (10+2+3), Diploma Holders (12+3) with minimum 6 months relevant experience
2. Must have good command over English
3. Fluency, Vocabulary and pronunciation.
4. Must have basic knowledge of Computer and operating systems
5. Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts Including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported

Documents to Bring:

1. Hard copy of the interview invite (this email)
2. Hard copy of the resume
3. Photocopy of current organization offer letter
4. Photocopy of previous organizations reliving letter
5. Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
6. Photocopy of latest 3 months pay slips
7. One passport size Photograph
8. Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
9. All semesters / year mark sheets
10. Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)

Contact Person : Naveen

Venue:

IBM India Private Limited,
Manyata Tech Park, Block G1,
Nagawara Ring road, Hebbala, Bangalore