HCL Technologies Walkin For Fresher (2012 Passed outs Only) – B.Tech/B.E, B.Sc @ Noida

HCL Technologies Walkin For Fresher (2012 Passed outs) – B.Tech/B.E, B.Sc @ Noida

Location : Noida

Education: UG – B.Sc – Any Specialization, Computers, Electronics, Maths, Statistics, B.Tech/B.E. – Any Specialization, Computers, Electrical, Electronics/Telecommunication

Experience: Freshers

Job Description:

1. Understanding of the Infrastructure Services Business (Knowledge of basic Networking and other technologies)
2. Manage Customer escalations and providing technical resolutions
3. Independent troubleshooting within SLA
4. Adherence to standard operating procedures / work instructions
5. Ensure quality of ticket closure and queue assignment
6. Maintain track specific records and Vendor management
7. Identify avenue for value adds and present value add summary
8. Participate in Talent Management meetings – sharing and acquiring knowledge
9. Update the knowledge base – Technically upgrade across versions of environment when required
10. Participation in Monthly steering committee meetings (as required)
11. Participate in monthly QA audits
12. Monitoring and Management of various IT Infrastructure components
13. First level of Troubleshooting based on Standard Operating Procedures
14. Other tasks to complete SOPs based tasks
15. Additionally: for DC Ops/ICC Fresher:- knowledge of DB/NW concept and good knowledge of OS.
16. For Helpdesk:-knowledge of Windows, MS Office, Internet Browsers, Adobe Acrobat etc.
17. Responsible in providing voice support to the clients and online technical resolution
18. Basic technical knowledge of PCs
19. Knowledge of MS Outlook troubleshooting, Internet and Networking
20. Technical knowledge of operating systems like Windows XP 

Desired Skills:

1. Good Communication Skills
2. Immediate joinees
3. Willing to Work in Night Shifts
4. Technical / Networking/Infrastructure
5. No standing arrears

Walk in Details:

Date : 15th March 2013
Timings : 10 AM 4 PM

Venue:

Dehradun Institute of Technology(DIT),
Mussourie-Diversion Road,
Makkawala, Dehradun,
Uttarakhand