Walk-in interview Mahindra Satyam BSG Ltd on 23, feb 2013@Hyderabad

Walk-in interview Mahindra Satyam BSG Ltd on 23, feb 2013@Hyderabad
Location: Hyderabad
Qualification : 10+2, Graduation B.Com, B.Sc, B.A
Experience: Freshers/Experinced
Package: 2,00,000 - 3,50,000 P.A
Job Description:

1. It is an Voice inbound technical support (ISP)
2. In this role it is expected that the Technical Support Associate answers calls from customers requiring assistance.
3. Each call will last on an average minutes and will comprise diagnosis of the problem and troubleshooting.
4. Each call is expected to end in complete resolution for the customer.
5. The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
6. The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.

Desired Candidate Profile:
Typing skill minimum 30wpm
Flexible to work in Rotational shifts
Walk-in Details:
Date:23,February 2013
Timings: 10AM
Venue:
Mahindra Satyam BSG Ltd.,
Special Economic Zone
Ground Floor, Tower 1,
Satyam BSG SEZ,
Plot No : 22, 24, 25, 29 to 33, 
Hitech City,
Madhapur, Hyderabad.
Contact Person : Naresh.Busa
Note: References are most welcome