IBM Walkin For Technical Support Voice Process@Bangalore, Hyderabad

IBM Walkin For Technical Support Voice Process – Any graduate@Bangalore, Hyderabad / Secunderabad

Company : IBM

Website: www.ibm.com

Job Role : IT Helpdesk – Technical Service representative (100% voice process)
Joining Location: Bangalore/ Hyderabad
Experience: 0 to 3 yrs
Education: (UG – Any Graduate – Any Specialization) OR (PG – Any Postgraduate – Any Specialization, Post Graduation Not Required) OR ( Doctorate – Doctorate Not Required)

Desired Candidate Profile:

• Must have good command over English
• Fluency, Vocabulary and pronunciation.
•  Must have basic knowledge of Computer and operating systems
•  Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts Including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported

Job Description:
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:

• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support – Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.
• Excellent customer service orientation
• Neutral accent

Venue Details:
Venue(BANGALORE):
IBM India Pvt Ltd, D Block, Embassy Golf Links
Koramangala Intermediate Ring Road
Bangalore-34
Contact Person- Lakshmi Rangappa/ Arindam
OR
IBM India Pvt Ltd, G1 Block, Manyata Embassy Business Park
Nagawara outer ring road
Bangalore- 45
Contact Person- Naveen Mon
venue(HYDERABAD):
IBM Mindspace Cyberabad, Survey No. 64 , APIIC, Software layout, Next to VSNL, Hitechcity, Madhapur, Hydreabad – 500081
Contact Person- Sijo
Venue Dates:15th to 18th Jan’13
Documents to be carried: (Without which candidates will not be allowed for interview)

• Valid Govt Approved ID Proof(Orginal & Photo Copy of the same)
• Hard copy of this Interview Invite mail
• Hard copy of your resume
• Photocopy of current organization offer letter / increment letter & Last company Relieving letter(Only if candidate is in current company for less than one year)
• Photocopy of 3 months recent Pay slips
• 1 Passport size photo’s
• Highest qualification Provision or Convocation Letter & Degree Marks sheets
• Form 16 if working as a Contractor Employee (Mandatory)