HCL Infosystems Walkin For Customer Support Executive – Any Graduate or B.Tech/B.E

HCL Infosystems Walkin For Customer Support Executive – Any Graduate or B.Tech/B.E@Noida

Company : HCL infosystems

Website : www.hclinfosystems.com

Location : Noida

Eligibility : Any Graduate – Any Specialization, B.Tech/B.E. – Any Specialization

Experience : 0 to 1 Year

Skills Required:

1. Excellent Communication Skills with an ability to convince.
2. Effectively introduce products & services
3. Understand customer tones & be deft in handling customer queries
4. Problem solving Skills

Responsibilities:

• Responsible for handling the issues from the customer.
• Take inbound based voice calls.
• Resolve the issues and provide trouble ticket to the customer.
• Make entries in the CRM regarding the issue and the resolution offered.
• Update the CRM on a daily basis.
• Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.

Walk in Date: 21st , 22nd , 23rd , 24th and 25th January 2013.
Time: 11.00 AM to 4.00 PM

Address :
HCL Infosystems Limited
D-233, Sector 63, Noida